Help & FAQ
How do I place an order?
Browse the site and pick a frame. Or multiple glasses! Then choose the lens with the function you need, (assuming you have a prescription, you can enter it yourself or send it directly to us by mail) and we'll take care of the rest!
We also have a full tutorial on how to shop at ANRRI!
Where can I get my prescription?
We will recommend that you go to the hospital or a specialist eye doctor for an eye exam, and you will get a prescription from your eye care specialist, which may be an optician or optometrist.
Why are ANRRI glasses so inexpensive?
In short, we have no middlemen and no retail costs, which means our prices are affordable. We always focus and oversee "design" and "create", so we know exactly what direction we need to take to provide you with a high quality and budget friendly product.
Do you offer a free refund or exchanges on all of ANRRI glasses (no return needed)?
Of course! we offer a free refund or exchanges on all of ANRRI glasses (no return needed)
What if I need to change or cancel my order?
If there is any change you want to apply to your order or you want to cancel your order, please contact us at firstname.lastname@example.org within 24 hours after you placed the order.
How can I check my order?
After your order is shipped, you'll receive an email with the tracking number so you can see when your glasses will arrive. Currently, we ship our packages through USPS. We're as excited as you are to have the glasses delivered! :)
Shipping and returns
When can I expect my glasses to arrive?
Non-Rx blue light Glasses - Estimated Delivery:5-12 business days.
Reading blue light Glasses & Prescription blue light Glasses - Estimated Delivery:7-14business days.
Note: International orders will take additional time to arrive. The timing depends on your country.
Do you ship internationally?
Yes, simply select the country at the dropdown when you check out. we have our warehouses in the United States, Canada, Mexico and Europe, Any other country need international shipping.
What if my order never arrives or is lost?
We will do our best to pay attention to your order logistics information. As long as we ship out the product, then we absolutely guarantee that you will receive our product sooner or later. If lost, we will immediately reissue or refund to you.
What is your return policy?
If you are not satisfied with your glasses, please contact us via email@example.com for refund (no return needed).
What if I'm not happy with the fit of my frames?
If you’re not satisfied with the glasses (size or color), every order has a free replacement (no return needed) opportunity. Please contact us via firstname.lastname@example.org and let us know which one you like, and we’ll sent you the new order, no problem.
Fit & Size
How do I know if a frame fits me?
There are a few pieces of advice that will help you to know if a frame fits you well.
1. Make sure your pupils are near the center of the lens.
2. Lenses should never extend past the side of your face.
3. Your eyebrows should not be inside the glasses.
4. Confirm that when you smile, your cheeks don’t push the frames up.
5. Frames shouldn’t slide down your nose.
You want to select frames that not only look good on but that are comfortable to wear. Follow these tips so that you can choose eyewear that will be the perfect match for you.
How to choose the Glasses Frame Material that's right for me?
At ANRRI, we offer a wide variety of eyeglass frame materials to provide you with the most diverse options. Acetate, Plastic, TR90, Pure Titanium...
What are the dimensions of the frames?
You can find the lens width, bridge width, and temple arm length of your frames by looking at the numbers printed on the inside of the temple arm. Most glasses, no matter the brand will have these numbers available for you to review. It’ll help if you compare the measurements of your current glasses to the frame measurements for the pair you’re looking to purchase on our website. Reviewing this information in detail will help you to find the best fit for your face shape.
How do I submit my prescription?
Upload your prescription during the checkout process, or email your prescription to email@example.com. We will also reach out to you after your purchase if you have not provided your prescription to us.
How long will my prescription order take?
It may take up to 7 business days to process your order. Once your order is on its way, you will receive an email that it has shipped, and it'll include a tracking number you can follow.
What is your return policy for Rx orders?
We offer the same 90-day risk-free refund (no return needed) policy for Rx orders. We offer free shipping, refunds, and exchanges (no return needed) for all of our orders.
What's the best way to clean my lenses?
To clean your lenses, you can use disposable wipes. you can also wash the glasses in spay water to clean the lens. For day-to-day cleaning of light smudges, a few swipes of the pouch included in your case should do the trick.
What are ANNRI lenses made of?
Most of our lenses use PC lenses and resin lenses. Our high-quality lenses also have different refractive indices, and we will give you lenses with the corresponding refractive index according to your degree.
These lenses can block UV400？
Yes! We know, amazing, huh? All of our advanced lens blocks UV400.
How do I know if I need progressive or single vision lenses?
First of all, you need to know the definition of progressive lenses and single vision lenses. If you just can't see up close, you might just need reading glasses for reading or using a computer. However, if your vision is blurry in the distance, then you need a pair of glasses for nearsightedness. If you feel pressure to see everything near or far, progressive lenses may be a better choice.
Do your lenses have anti-reflective coating？
We have the most exceptional anti-reflective outer coating, which removes glare while reducing stress on your eyes. With our high-definition lenses, you get to experience the world in a clearer and stress-free way!
Why the blue light blocking lens is yellow tint？Is this normal？
This is normal for blue light blocking glasses, Our proprietary lens tint is tuned to mimic natural light by filtering out the harmful blue light spectrum.
Sometimes I get headaches when I wear blue light blocking glasses. What do I do?
Have you ever worn Blue light glasses before? If not, it may take a while for your eyes to adjust, because blue light is part of natural light. we recommend wearing them when you're looking at the screen because the natural blue light is harmless.
Do you have a question about your recent purchases, returns, marketing activities, or wholesale orders? We’d love to hear from you!
Contact the ANRRI team and we'll get back to you within 24 hours.