Help & FAQ
Orders
Where can I get my prescription?
We recommend visiting a hospital or a specialized eye doctor for a comprehensive eye exam. Afterward, your eye care professional—such as an optician or optometrist—will provide you with a prescription.
Why are Anrri glasses so competitively priced?
We eliminate middlemen and retail markups, resulting in cost-effective pricing. By focusing on and overseeing both the design and production processes, we ensure you receive high-quality products at affordable prices, tailored to your needs. The prices behind that are listed per pair on Prescription glasses priced as a pair and on Progressive glasses priced as a pair.
Do you offer free refunds or exchanges for all Anrri glasses?
Yes, we offer a lifetime warranty for your product - this is Anrri's promise to you. Please contact us using the form below or by emailing help@anrri.com. Simply provide your order number and delivery address. Additionally, we highly recommend including a photo of your beloved glasses to help us identify the issue and serve you better.
What if I need to change or cancel my order?
If you need to change or cancel your order, please contact us at help@anrri.com within 24 hours of placing your order.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. This allows you to monitor your order’s progress and anticipate its arrival. We currently use USPS for delivery. We’re excited to get your glasses to you as soon as possible!
Shipping & Return
How much does shipping cost?
Standard shipping is $5.95, and it is free on orders over $45. Either way, the exact amount is shown at checkout before you pay.
When will my glasses arrive?
Non-prescription glasses are usually delivered within 5–12 business days. For reading or prescription glasses, please allow 7–14 business days for delivery.
Do you offer international shipping?
Yes, we do! At checkout, select your country from the dropdown menu.
We ship from warehouses in the United States, Canada, Mexico, and Europe.
International shipping is also available for other countries.
We ship from warehouses in the United States, Canada, Mexico, and Europe.
International shipping is also available for other countries.
What if my order doesn't arrive or gets lost?
We track every order closely.
If your package is lost or never arrives, we’ll either resend your order or provide a refund right away.
If your package is lost or never arrives, we’ll either resend your order or provide a refund right away.
What is your return policy?
365-Day Hassle-Free Returns & Lifetime Warranty.
At Anrri, your satisfaction is our priority. Enjoy industry-leading protection.
At Anrri, your satisfaction is our priority. Enjoy industry-leading protection.
What if I’m not happy with the fit or look of my frames?
If the fit or color isn’t right, we offer a free replacement for every order—no returns required.
Email us at help@anrri.com with your preference, and we’ll send your new order promptly.
Email us at help@anrri.com with your preference, and we’ll send your new order promptly.
Fit & Size
How can I determine if a frame suits me?
Here are some tips to help you choose frames that fit well and look great:
- Your pupils should be near the center of each lens.
- The lenses shouldn't extend beyond your face.
- Eyebrows should remain above the top of the frames.
- Smiling shouldn't push the frames up with your cheeks.
- Frames should stay in place and not slide down your nose.
Select frames that are comfortable and complement your features. If the second tip is the one you fail, the issue is width, not style: Glasses that fit small faces lists the frames that answer it.
What are the specific dimensions of the frames?
Frame dimensions are printed on the inside of the temple arm, showing lens width, bridge width, and temple arm length.
Compare these measurements with your current glasses or the sizes listed on our website to find the best fit.
If every frame reads as wide on you, Glasses that fit small faces measures our narrow selection against the full range, in millimetres.
Compare these measurements with your current glasses or the sizes listed on our website to find the best fit.
If every frame reads as wide on you, Glasses that fit small faces measures our narrow selection against the full range, in millimetres.
Prescription
How can I provide my prescription?
You can submit your prescription by uploading it during lens selection or by emailing it to help@anrri.com.
If you forget, we’ll contact you after your purchase to collect it.
If you forget, we’ll contact you after your purchase to collect it.
How long will it take for my prescription order to be processed?
Prescription orders are processed within 7 business days.
Once shipped, you'll receive an email with tracking information.
Once shipped, you'll receive an email with tracking information.
Lens
What’s the recommended way to clean my lenses?
To keep your lenses clean and clear, we recommend using disposable cleaning wipes. These wipes gently remove dirt, smudges, and fingerprints without scratching the lens surface.
You can also wash your glasses with clean water for a thorough cleaning.
For light daily cleaning, use the soft pouch included in your case. This pouch is convenient and effective for removing minor smudges, helping your lenses stay crisp and clear.
You can also wash your glasses with clean water for a thorough cleaning.
For light daily cleaning, use the soft pouch included in your case. This pouch is convenient and effective for removing minor smudges, helping your lenses stay crisp and clear.
What materials are Anrri lenses made from?
Our lenses are primarily made from PC and resin materials, ensuring both durability and clarity.
Our high-grade lenses also feature different refractive indices to suit your specific vision needs. Based on your prescription, we’ll provide lenses with the appropriate refractive index for optimal visual performance.
Our high-grade lenses also feature different refractive indices to suit your specific vision needs. Based on your prescription, we’ll provide lenses with the appropriate refractive index for optimal visual performance.
Can Anrri lenses block UV400?
Yes! All of our advanced lenses are capable of blocking UV400, protecting your eyes from harmful ultraviolet rays and keeping them safe and comfortable.
How do I know if I need progressive or single vision lenses?
To determine whether you need progressive or single vision lenses, consider your vision needs.
If you mainly have trouble seeing up close, such as when reading or using a computer, single vision reading glasses may be enough.
If you have difficulty seeing distant objects, glasses for nearsightedness are more suitable.
If you struggle to see both near and far, progressive lenses may be the best option, as they provide a smooth transition between different focal points for clear vision at all distances.
If you mainly have trouble seeing up close, such as when reading or using a computer, single vision reading glasses may be enough.
If you have difficulty seeing distant objects, glasses for nearsightedness are more suitable.
If you struggle to see both near and far, progressive lenses may be the best option, as they provide a smooth transition between different focal points for clear vision at all distances.
Do your lenses have an anti-reflective coating?
Yes! Our lenses feature a high-quality anti-reflective coating that reduces glare and eye strain.
With our high-definition lenses, you’ll enjoy clearer and more comfortable vision.
With our high-definition lenses, you’ll enjoy clearer and more comfortable vision.
Is it normal for blue light blocking lenses to have a yellow tint?
Yes, it’s normal for blue light blocking glasses to have a yellow tint.
Our lens tint is designed to filter out harmful blue light and mimic natural light, which enhances visual comfort and helps reduce eye strain from screen exposure.
This yellow tint is a standard feature of our blue light blocking lenses.
Our lens tint is designed to filter out harmful blue light and mimic natural light, which enhances visual comfort and helps reduce eye strain from screen exposure.
This yellow tint is a standard feature of our blue light blocking lenses.
I sometimes get headaches when wearing my blue light blocking glasses. What should I do?
Some people may experience headaches when first wearing blue light blocking glasses, especially if they haven’t used them before.
Your eyes may need time to adjust, as blue light is a natural part of daylight.
We recommend gradually wearing the glasses while using screens to help your eyes adapt.
If headaches persist, please consult a healthcare professional to rule out other causes.
Your eyes may need time to adjust, as blue light is a natural part of daylight.
We recommend gradually wearing the glasses while using screens to help your eyes adapt.
If headaches persist, please consult a healthcare professional to rule out other causes.
Contact Us
Have a question? We'd love to hear from you.
Email us directly at help@anrri.com