Wachira

Returns Policy

At Anrri, we proudly stand behind the exceptional quality of our eyewear. Our commitment to excellence is reflected in every pair of glasses we craft, ensuring utmost satisfaction for our discerning customers. What's more, Anrri offers a comprehensive lifetime warranty, eliminating any concerns you may have about the durability of your eyewear.

We understand that finding the perfect pair of glasses can be a challenging task, and that's why we've gone above and beyond to provide worry-free shopping experience. If you're not completely satisfied with your purchase, whether it's due to sizing issues or a change of heart regarding the color, we offer a complimentary replacement opportunity with every order.

Our customer service team is always ready to assist you with any inquiries or concerns you may have. Whether you're seeking a refund or a new replacement, all you need to do is get in touch with us, and we'll take care of everything. We strive to make every interaction with Anrri a pleasant and seamless one, ensuring that you receive the best possible service and support.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

At our online store, we understand that each customer is unique, with individual preferences and requirements when it comes to finding the perfect pair of glasses. We are committed to ensuring that you find a pair that not only suits your face but also fits comfortably and accurately.

Our Commitment to Your Perfect Fit

To assist you in your search for the ideal eyewear, we offer a Fit Guarantee. If you believe that your glasses do not fit as expected, or if you are unsure about the size and fit for your face, please reach out to our customer service team through our website's messaging system or send us an email. Be sure to include your contact information and specific requirements, and our team will do everything in our power to provide you with a personalized recommendation for your perfect match.

Complimentary Resizing or Replacement

We stand by our promise to ensure your satisfaction with the fit of your glasses. If you are not completely satisfied with the size of the glasses you have purchased from our website, we offer a free resizing service or will replace the glasses at no additional cost to you. Our goal is to make the necessary adjustments until you are completely satisfied with your purchase.

How to Initiate the Fit Guarantee Process

To take advantage of our Fit Guarantee:

1. Contact us within 30 days of receiving your glasses.
2. Provide your order number, a brief description of the fit issue, and your preferred contact method.
3. Our customer service team will guide you through the process and work with you to find a solution that meets your needs.

Exclusions and Conditions

Please note that this guarantee is valid for standard resizing and does not cover damage caused by improper use or accidents. Custom orders or special designs may be subject to different terms, which will be communicated at the time of purchase.

We are dedicated to your satisfaction and are confident that with our Fit Guarantee, you will find the perfect pair of glasses to suit your style and comfort. Let us help you see the world in the best light possible.